Technical skill matters. But in security leadership, trust is what drives the relationship.

In The Confidence Engine, Chris explores how the best vCISOs and security advisors borrow from the world of Customer Success to create stronger partnerships, improve retention, and deliver greater long-term value. This is a practical guide for professionals who want to move beyond checklists and one-time recommendations and become trusted leaders in their clients’ success. Through clear guidance and real-world insight, readers will learn how to communicate risk better, lead with confidence, create meaningful client engagement, and build a security practice rooted in trust, clarity, and results.

Chris Campbell is a Certified Information Security Manager (CISM), virtual Chief Information Security Officer (vCISO), and author who combines deep cybersecurity expertise with a customer-success-first approach to security consulting. Having spent more than a decade working across both Customer Success Management and MSP/MSSP security environments, he brings a unique perspective that treats security initiatives as relationship-driven partnerships rather than purely technical implementations. Chris is the author of The Value Engine: A Complete Guide to Customer Success, a practical guide shaped by his years of experience helping customers build trust, realize value, strengthen relationships, and achieve better business outcomes. His work connects the disciplines of Customer Success, security leadership, advisory services, and long-term client partnership. Outside of work, Chris is a musician and black belt in Shotokan Karate, pursuits that reflect his commitment to discipline, continuous learning, and consistent excellence.