Chris Campbell is a Certified Information Security Manager (CISM), virtual Chief Information Security Officer (vCISO), and author who combines deep cybersecurity expertise with a customer-success-first approach to security consulting. Having spent more than a decade working across both Customer Success Management and MSP/MSSP security environments, he brings a unique perspective that treats security initiatives as relationship-driven partnerships rather than purely technical implementations. Chris is the author of The Value Engine: A Complete Guide to Customer Success, a practical guide shaped by his years of experience helping customers build trust, realize value, strengthen relationships, and achieve better business outcomes. His work connects the disciplines of Customer Success, security leadership, advisory services, and long-term client partnership. Outside of work, Chris is a musician and black belt in Shotokan Karate, pursuits that reflect his commitment to discipline, continuous learning, and consistent excellence.
The Confidence Engine
Customer Success Principles for Trust-Driven Security Leadership
by Chris Campbell
The Confidence Engine
Customer Success Principles for Trust-Driven Security Leadership
by Chris Campbell
Published May 30, 2026
176 Pages
6 x 9 Black & White Paperback
Genre: BUSINESS & ECONOMICS / Information Management


