The guidebook every Customer Success Manager wishes they had on day one.

Whether you’re stepping into your first CSM role or looking to sharpen your edge, this book gives you the frameworks, case studies, and tools to thrive. Learn how to build trust with customers, run meaningful QBRs, manage tough escalations, and prove your value in ways that stick. Packed with checklists, exercises, and real-world stories, it’s a roadmap to stronger relationships, higher retention, and a more rewarding career in Customer Success.

Chris Campbell is a Customer Success leader, senior cybersecurity professional, vCISO, and entrepreneur, having spent more than a decade helping clients turn technology from a cost center into a growth engine. Over the years, he’s built a solid track record of forging lasting customer relationships, guiding companies through technology transitions, and making sure clients don’t just buy services—they get real business value out of them.