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The House Manager's Diary

A Guide to Customer Service for Regional and Community Theaters

by Mike Callaway

Paperback

Retail Price: $22.95

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Book Details: Scroll below for more information about this book, provided directly by the author.

Product description...

The Most Misunderstood Job in Theatre

Often dismissed by senior management and regarded as tangential, superfluous or even obstructive to artistic impulses, the work of house managers, ushers and other front of house staff is critical to the pleasant experience of every theatre patron. There has never been a published roadmap to effective patron services for theatre that supports the theatre, the performance, the crews, the staff and the audience while they all seek a transcendent moment in time. Until now.

Product details...

Paperback
Format: 6 x 9 Black & White Paperback, 173 pages
Publisher: Outskirts Press (Jul 14, 2021)
ISBN10: 1977244696
ISBN13: 9781977244697
Genre: ART / Performance

Author Information...

Mike CallawayAfter a lengthy career in the film and television business with additional experience in hospitality and scenic design and construction, Mike Callaway ran Patron Services for a major regional theatre for seventeen years. His insights on customer service for theatre is shaped by his supervision of crowd management for over 11,000 performances and training of over 5,000 House Managers and Ushers.
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