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Developing Effective Standard Operating Procedures For Water Utilities

by Kenneth C. Morgan, PE.

Paperback

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Product description...

Standard Operating Procedures Provide Consistent Value to Customers

Many water utilities struggle to consistently provide effective services to their customers. Based on aging infrastructure, increased regulations, inconsistent employee responses, and the exodus of seasoned, skilled workers, maintaining critical assets has been made even more of a daunting challenge. Developing effective operating procedures offer the best approaches to aid water utilities to appropriately train their workers, enhance their productivity, respond to regulatory requirements, and to increase the level of customer satisfaction. This book provides critical information to help water service providers to develop their workforce in ways to reliably address all customer issues using methods that guarantee the sustainability of their important assets.

Product details...

Paperback
Format: 6 x 9 Black & White Paperback, 75 pages
Publisher: Outskirts Press (Jun 29, 2021)
ISBN10: 1977243762
ISBN13: 9781977243768
Genre: TECHNOLOGY & ENGINEERING / Environmental / Water Supply

Author Information...

Kenneth C. Morgan, PE.Kenneth C. Morgan, PE, has over thirty-five years experience with wastewater collection/water distribution systems. He has designed, managed the construction/operation/maintenance of these vital system components with a number of agencies across the country. He has developed and implemented training for operators for certification examinations as well as critical operation and maintenance programs. He currently lives in Keller, Texas and advises utilities on ways to enhance the services they provide to their customers.
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