Outskirts Press, INC.

Standard Operating Procedures Provide Consistent Value to Customers

Many water utilities struggle to consistently provide effective services to their customers. Based on aging infrastructure, increased regulations, inconsistent employee responses, and the exodus of seasoned, skilled workers, maintaining critical assets has been made even more of a daunting challenge. Developing effective operating procedures offer the best approaches to aid water utilities to appropriately train their workers, enhance their productivity, respond to regulatory requirements, and to increase the level of customer satisfaction. This book provides critical information to help water service providers to develop their workforce in ways to reliably address all customer issues using methods that guarantee the sustainability of their important assets.