Kenneth C. Morgan, PE, has over thirty-five years experience with wastewater collection/water distribution systems. He has designed, managed the construction/operation/maintenance of these vital system components with a number of agencies across the country. He has developed and implemented training for operators for certification examinations as well as critical operation and maintenance programs. He currently lives in Keller, Texas and advises utilities on ways to enhance the services they provide to their customers.
Developing Effective Standard Operating Procedures For Water Utilities
by Kenneth C. Morgan, PE.
Developing Effective Standard Operating Procedures For Water Utilities
by Kenneth C. Morgan, PE.
Published Jun 29, 2021
75 Pages
Genre: TECHNOLOGY & ENGINEERING / Environmental / Water Supply
Book Details
Standard Operating Procedures Provide Consistent Value to Customers
Many water utilities struggle to consistently provide effective services to their customers. Based on aging infrastructure, increased regulations, inconsistent employee responses, and the exodus of seasoned, skilled workers, maintaining critical assets has been made even more of a daunting challenge. Developing effective operating procedures offer the best approaches to aid water utilities to appropriately train their workers, enhance their productivity, respond to regulatory requirements, and to increase the level of customer satisfaction. This book provides critical information to help water service providers to develop their workforce in ways to reliably address all customer issues using methods that guarantee the sustainability of their important assets.