Determining Water Utility Field Crews and Work Teams Effectiveness Assists Service Providers

Several service providers dispatch field crews and work teams without evaluating their effectiveness. The sizes of these teams, their essential and secondary duties, as well as their support assignments are often performed without any consideration of their impact on how well their utilities are being managed. Evaluating these critical aspects of utility management offers a more comprehensive approach to assessing, maintaining, and managing assets consistent with industry-standard methods. This book provides essential considerations for aiding water service providers in reviewing and enhancing their existing customer-facing efforts to more appropriately resolve asset issues with efficient responses.

Kenneth C. Morgan, PE has over 40 years of experience serving water utilities. He has been responsible for the assessment, design, construction, operation, maintenance, management, and enhancement of system assets at various levels throughout his career. He has developed, implemented, and monitored training for engineers and operators responsible for keeping critical wastewater collection/water distribution system assets functioning within industry-standard parameters. Ken continues to offer his experience and expertise to water service providers around the world.