Outskirts Press, INC.

Ms. Jokima Hiller’s PASSION to please has helped her sustain an interesting career in the hospitality industry since the age of 15! Her blend of experience and education make her a great resource. She’s held a variety of positions ranging from human resources clerk and assistant reservation sales manager to front office manager, regional trainer, and general manager. Her Bachelor’s degree in Restaurant, Hotel, Institutional, and Tourism Management from Purdue University Northwest, Masters in Business Administration from Keller Graduate School of Management, and Doctorate in Hospitality Management from Iowa State University put her in positions to create best practices adopted by hotel colleagues, management and franchise companies. She is the co-author of The RevPAR Formula and The Red Book and author of 7 EASY Ways to Show Your Employees YOU Care. She is currently an assistant professor at Missouri State University teaching courses in Lodging Management, Club Management, and Special Event Planning. She also specializes in online learning and social media networking, and is a Certified Hospitality Educator. She enjoys public speaking and has had numerous opportunities to facilitate workshops on a variety of topics. Jokima became an above the knee amputee in 2015 which has added a new layer of understanding from which she approaches her role as a hospitality industry professional. She challenges hotel proprietors to look beyond ADA keeping in mind that compliance doesn’t necessarily mean comfort.