Outskirts Press, INC.

The guidebook every Customer Success Manager wishes they had on day one.

Whether you’re stepping into your first CSM role or looking to sharpen your edge, this book gives you the frameworks, case studies, and tools to thrive. Learn how to build trust with customers, run meaningful QBRs, manage tough escalations, and prove your value in ways that stick. Packed with checklists, exercises, and real-world stories, it’s a roadmap to stronger relationships, higher retention, and a more rewarding career in Customer Success.