With degrees in chemical engineering and computer science, Kevin J. Smith spent the first ten years of his career at the NASA Johnson Space Center in Houston, Texas as a flight design engineer in the Mission Operations Directorate supporting over 40 Space Shuttle missions.For the past twenty years, he has been fortunate to work with hundreds of global IT organizations of all sizes on strategy, business process design, best practices, eliminating waste, and leveraging software solutions to help IT think and perform better.Kevin is Founder and President of the IT Transformation Institute and is the author of The Practical Guide to World-Class IT Service Management (2017), The IT Imperative (2018) and One IT, One Business (2019).
The Humanity of IT
by Kevin J. Smith
The Humanity of IT
by Kevin J. Smith
Published May 10, 2021
245 Pages
Genre: BUSINESS & ECONOMICS / Information Management
Book Details
The Humanity of IT takes an affectionate look at the wonderful people of IT and the vital yet surprising role they will play in the rebirth of the IT organization and in the emergence of new benchmarks for business success.
The remarkable transformation of IT is under way and carrying us forward at a dizzying rate—and new global conditions have only served to accelerate this pace. The Humanity of IT explores key pillars of a new future for the people of the IT organization, including:
• the emergence of a new culture
• a new era of partnership
• a long overdue focus on mental health
• a very different approach to traditional mentorship
• the growing need for innovation in all we do
• the new priority around quality of life
• the makeup of a dynamic new workforce
• a respectful look at the soul of a company
These elements and others will provide a new framework for the evolution of the talented and dedicated people of IT in the hopes of elevating the role humanity must play in the survival and then emerging leadership of the IT organization over the next ten years—a decade that will see IT enjoying a true renaissance.