Since 2005, automobile dealers' profits have been on the decline. But what so many dealerships do not realize is how valuable the service department can be profit-wise-if it is managed properly. With Make Money with Your Service Department, you have an invaluable working manual that will show you how to manage your service department with a level of efficiency that will increase your productivity, your earning potential, customer satisfaction, and employee performance. Make Money provides you with the ability to analyze and improve every area of your business. With Make Money, you'll learn:
* How to evaluate your sales potential
* How to better understand your customers
* How to capitalize on the strengths and weaknesses of your competition
* How to manage and improve your employee relations and how to evaluate their training needs
* How your daily repair orders analysis can give you a detailed picture of what's going on in your service department
* How to manage your shop supplies
Make Money shows you how to create a workable plan that will define the future success of your company.
Jean-Claude Demont is the President and General Manager of First Automobile Consultants, a consulting agency that specializes in automobile service departments. He has worked for major automobile manufacturers and importers in Europe and the U.S. His father was an automobile technician, who introduced Demont to automobile technology at an early age. By high school Demont was working for an automobile dealership, and it was there that he learned how essential a winning attitude is to success. For many years Demont worked in management positions for the French auto manufacturer Renault. As a result, he was able to develop his own successful management methods. Demont has more than thirty years' experience in managing service departments.