A SERVICES APPROACH TO MANAGE IT OUTSOURCING
Companies outsource today to reduce cost, increase flexibility, and focus on core competence. Outsourcing is not a fad, but strategic lever organizations utilize to meet their planned objectives. Outsourcing led transformations have become a mechanism for generating economies of scale, specialization, and standardization. Let's face it most outsourcing initiatives fail to deliver the expected value. The wisdom isn't a secret - the companies succeeding in this journey invested in building the right competencies, proper governance, and support structures to manage these initiatives.
The Customer Centric Service Competency framework introduced in this book essentially brings forwards the service orientation and integrates outsourcing successfully with the usual business of an IT organization. The service framework encompasses thirty key competencies that can be implemented over the duration of outsourcing initiative. Implementation of the services framework will also bring together skills in areas of program management, service management, vendor management, and relationship management.
This book is sweeping and perhaps innovative - for it introduces an integrated view of core services and process centric competencies to succeed with outsourcing. It also brings forward a matured competency based method to managing vendor relationships - more art than science. The information contained in this book, when applied in context of your organization, will emerge several areas of efficiencies you may benefit by implementing.
6 Key Reasons You Must Read This Book
-Innovative services based approach and practical insights into implementing outsourcing strategy, core capabilities and their strategic alignment with business.
-Written for novice as well as experienced buyers and service providers.
-Guides IT professionals to simplify application of outsourcing - improving accountability across outsourcing value chain, and improving benefits.
-Provide easy to understand tools, techniques, and best practices to manage outsourcing programs and provider relationships.
-Improve service focus for outsourcing programs by enhancing productivity, reliability, responsiveness, competency, and maturity.
-Guide for providers to position themselves as trusted advisors.
SANJAY CHADHA is an IT sourcing management expert. He currently manages the Global Sourcing Office and strategic outsourcing relationships for a large financial services company. His expertise areas include, sourcing led transformation, planning and implementation of sourcing strategy, governance, and set-up and management of outsourcing office and shared services.
