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Book Information
Genre:
BUSINESS & ECONOMICS / Industries / Automobile Industry
Publication:
Jun 30, 2010
Pages:
151
Books by Douglas R. Manley
Doug spent over three decades as a controller in auto dealerships. The controller in a dealership is the one person who sees it all. DUH! takes no prisoners, tells it like it is through wit and humor, dissects and challenges some practices in auto dealerships.
Doug’s mission is to educate, entertain and question, question, question.
CHAPTER TWO
URINAL MAN/STALL DOOR LADY
“What we think, or what we know, or what we believe is,
in the end, of little consequence.
The only consequence is what we do.”
John Ruskin
It’s human nature to be liked by other humans unless you’re Charles Manson. Throughout my career there were times when I wondered if I was really doing my job. Was I maximizing my God given talent? Where was the report card? Was it when the Tick People did their magic at year end? Was it the attaboys? Nope.
It was when the employees emblazoned derogatory comments and names over the urinals and in the stalls in the boys and girls potty rooms; names like Hitler, Attila, Jerk and of course the ultimate compliment “hemorrhoid tissue”. Until that day arrived then and only then could I stand on the rooftop and shout, “YAHOO” yesterday I couldn’t spell it and today I are; an Urinal Man aka, Controller. Of course a lady controller could be referred to as Stall Door Lady….
CHAPTER SIX
SERVICE ABSORPTION
"None but a fool worries about things they cannot influence"
Samuel Johnson
Many moons ago some Mental Giant, probably a Tick Person, came up with some brilliance called service absorption or fixed coverage depending who the manufacturer was. It was suggested that a benchmark be established whereby Fixed Operations would generate enough net profit from the service, parts and body shop departments to cover all administration expense and the dealer’s salary. Some proponents of service absorption preach if a dealership attains 100% service absorption, the seas would part, the heavens would open and the dealer would be singing hallelujah as he/she skips down the yellow brick road. Amen Bro….
About Douglas R. Manley
Doug began his automotive career at the Ford Motor Company in 1964. After ten years of corporate mentality, Doug left Ford in 1974, entered Dealerland, and embarked on a 32 year career as a controller. Doug has worked for many auto dealerships, consulted, written articles and written, DUH!
Doug spent over three decades as a controller in auto dealerships. The controller in a dealership is the one person who sees it all. DUH! takes no prisoners, tells it like it is through wit and humor, dissects and challenges some practices in auto dealerships.
Doug began his automotive career at the Ford Motor Company in 1964. After ten years of corporate mentality, Doug left Ford in 1974, entered Dealerland, and embarked on a 32 year career as a controller. Doug has worked for many auto dealerships, consulted, written articles and written, DUH!